Silly Mom Thoughts

Have you ever tried calling a bank/credit card company/anywhere that has an automated voice system? Have you tried doing this with a kid in the room? It’s hilariously frustrating. For example…

Today, I called up our credit card company because we didn’t realize we received our rebate check and accidentally shredded it. (Woops!) Here’s how the conversation went:

Automated chick voice: Please say or enter your account number

Me: Five, eight-

Bug (looking @ a Target ad): Mom! I want to ask Santa for that car!

Automated voice: I’m sorry, I didn’t get that, could you please re-

Me: Bug, shhhh!

Automated voice: I’m sorry, I didn’t get that, please say or enter your account number.

Bug leaves, I finally get a chance to enter my number.

Automated voice: Thank you. Now, please say or enter the number of the extension you want to dial. For bill payment press or say one-

Me (exasperated): Representative!

Automated voice: Okay, representative. Now, for security purposes, please enter the first four letters of your elementary school using your number pad.

I’m on my cell phone and look down at my number pad. It looks  like this:

I stare blankly for a minute, trying to remember which letters are associated with which numbers on a normal phone pad. I punch a number.

Automated voice: I’m sorry, I didn’t understand that, try again.

Me (in vain): I can’t! Get with the times! I’m on a cell phone!

Automated voice: I’m sorry, I still didn’t understand. Lets try something else. Please enter the last four digits of your social security number.

Me (punching in numbers): Finally!

I am connected, at last, to a real person. I explain my plight of accidentally shredding our rebate check.

Representative: I’m sorry ma’am, the main cardholder on the account is the only person who we can talk to about this problem.

Ugh.

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